Part-time Contract (6 Months; 20 hours per week)
About the role:
Heroic Hearts Project, a 501(c)(3) that helps veterans who are struggling with military trauma to gain access to psychedelic treatment, is seeking a heart-centered, self-motivated, junior- or mid-level professional to join our team as Case Manager (CM). Reporting to the Chief Operating Officer (COO), the Case Manager’s primary responsibility will be to administratively guide veterans through their Heroic Hearts journey, including screening, intake, program engagement(s), and after-care. The Case Manager will be the first smiling face the members meet upon signing up for programs and the final required touchpoint as members complete their formal programming.
The ideal candidate is an experienced project manager with a minimum of 2 years of case management experience (professional or voluntary). We are looking for a warm, affable, empathetic person who is motivated by purpose and excited by the opportunity to help save or greatly improve the quality of life for veterans struggling with PTSD. Candidates should also be highly attentive to detail and possess advanced organizational skills. People and checklists should be two of their favorite things.
This is a new position within a growing organization. The ideal CM candidate should be comfortable working in a start-up/early-stage environment, where the mission sometimes requires employees to stretch beyond their designated scope and pitch-in in a general operations capacity as new roles are designated, and new hires are made. A successful candidate will have experience communicating with individuals from all walks of life and will understand the social and political climate around both Veteran Affairs and the emerging psychedelic healing space.
This position is initially being offered as a six-month service contract. Upon successful completion of the initial contract, the role is scheduled to be transitioned to FTE for the appropriate candidate.
- Coordinate intake screening and medical screening interviews for HHP program applicants
- Ensure program participants complete all pre-and post- program requirements
- Lead client communications: serve as the primary point of contact for program participants throughout the formal process before and after the participant’s program(s)
- Track and manage the participants’ progress in the process via Salesforce (NPSP, Program Management, Case Management)
- Continuously assess program processes and contribute insights for improvements when applicable
- Coordinate spouse or partner care with The Hope Project when applicable
The ideal candidate for this role possesses the following desired skills/experience:
- Bachelor’s Degree in Social Sciences, Business, or a comparable combination of education and experience
- Minimum of two years’ experience in project management
- Minimum of two years’ experience in case management (professional or voluntary)
- Demonstrated proficiency with Salesforce (Salesforce NPSP, Program Management, Case Management)
- Demonstrated proficiency with Asana
- Excellent planning, time management, and organizational skills
- Skilled communicator, with superior interpersonal, verbal, and written skills
- A working understanding of the psychedelic healing space (including its history, the current social/political climate, and ongoing research)
About the organization:
Heroic Hearts Project (HHP) is a registered 501(c)(3) nonprofit whose mission is to foster a healing community that helps veterans who are suffering from combat- or military sexual trauma recover and progress from surviving to thriving by providing them with safe, supervised access to psychedelic treatments, professional coaching, and ongoing peer support.
Our secondary objectives are Research, Education, and Advocacy.
- Research: we help develop and contribute to the growing base of psychedelic research in areas that are relevant to the veteran population;
- Education: We create products and programs to educate our target populations on the healing power of psychedelics. We aim to reach veterans, their therapists and clinicians, their families and caretakers, and anyone else who is eager to find a better way to heal.
- Advocacy: Lastly, stemming from our belief that data tells stories and stories change minds, we use research, data, and testimonials to tell our stories of healing, with the intent of rewriting the psychedelic drug narrative and advocating for increased access to this healing modality nationwide.
If this sounds like you and you believe you are aligned with our mission, then we would love to hear from you!