Client Care Specialist, Pre-Admissions (Sales) Operations Team

Beond Ibogaine Assisted Therapy Facility

Location: Cancun, Mexico

Job Type: Full-time

Beond Mexico (Beond Treatment S.R.L. de C.V. ) is a state of the art residential psychedelic-assisted treatment program based in Mexico providing services for people who experience challenges with a variety of substance use and mental health issues. Through our onsite (and supplementary telemedicine-based) we treat addictions to opioids, alcohol, stimulants, and prescription medication dependence, as well as depression, anxiety, post-traumatic stress disorder, self-destructive behavioral issues, and other conditions. Please learn more about Beond at www.beond.us

Job Summary:

We are seeking a highly motivated and dedicated Client Care Specialist to join our Pre- Admissions Sales Operations Team at Beond Mexico in Cancun, Mexico. The Client Care Specialist will be responsible for providing exceptional customer service to prospective clients, scheduling inquiry telephone calls or video conferences, sending prospective clients treatment- related educational materials, scheduling ground transportation, and performing other client experience support duties. The ideal candidate will have excellent communication and organizational skills, be a team player, and have a passion for helping people.

Responsibilities:

• Respond promptly and professionally to all inquiries from prospective clients via phone
• or email, and schedule inquiry calls or video conferences.
• Provide prospective clients with detailed materials and educational information about
• our facility, treatments, and services.
• Send prospective clients educational materials related to their treatment options.
• Follow up with prospective clients to answer any questions they may have and provide
• support throughout the entire process.
• Coordinate and schedule ground transportation to and from our facility for clients.
• Work closely with other team members to ensure a smooth and positive client
• experience.
• Manage multiple tasks and priorities in a fast-paced environment.
• Other duties as assigned.

Requirements:

• Excellent communication skills in English (additional fluency in Spanish is a plus).
• Customer service or sales experience in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Knowledge of Microsoft Office (Word, Excel, Outlook).
• Bachelor's degree preferred but not required.
• Must be willing to work flexible hours as needed.
• Beond offers the flexibility of working on-site or virtually for this position contingent on the team member’s demonstrated ability, competency and ability to operate remotely at the highest levels of professionalism and success. On-site work involves reporting to our physical location and working in-person with team members. Virtual work involves working remotely from a location of your choice, typically through teleconferencing and other digital communication tools.
• If you are passionate about helping people and providing exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at Beond Ibogaine Assisted Therapy Facility.
• Beond Mexico is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, or any other protected status in accordance with all applicable laws, directives, and regulations. We believe that a diverse and inclusive workplace is essential to our success, and we actively seek to recruit and retain employees with diverse backgrounds and experiences. We are dedicated to fostering a culture of respect, collaboration, and excellence where all employees can thrive and contribute to our mission.