Community Activation Manager


Journey Clinical is on a mission to transform the growing mental health crisis by accelerating the adoption of frontier treatments that lead to lasting improvements in clinical outcomes. We have built a turnkey healthtech platform to safely and effectively expand access to a powerful modality known as Psychedelic-Assisted Psychotherapy, starting with Ketamine-Assisted Psychotherapy (KAP). In our patient-centered collaborative care model, licensed psychotherapists in the network take on the psychotherapy, while Journey Clinical's in-house medical team takes on patient eligibility, treatment plan and outcome monitoring. Our platform gives psychotherapists passionate about PAP the infrastructure and support required to become empowered KAP providers, while enabling higher standards of patient care and enhanced clinical outcomes.

We have recently closed a successful Series A round led by Union Square Ventures, and are backed by a number of top-tier investors including AlleyCorpFifty YearsAble PartnersGaingels, Palo Santo, PsyMed VenturesCoalition Operators, Christina Sass co-founder of Andela, ​​Edvard Engesæth, MD co-founder of Nurx and, Hans Gangeskar co-founder of Nurx.

We are building an open-minded and inclusive workplace where you will have the opportunity to grow and collaborate with a diverse team of high performing individuals. Our team combines extensive experience in business and healthcare. We are mission driven and strive to make the workplace stimulating, ethical, rewarding, and fun. Together, we will be working at the cutting edge of a groundbreaking field that is reshaping mental health and we will make a direct impact on people’s lives.

About the role

Journey Clinical is looking for a Community Manager to drive community engagement in our community of therapists. Reporting directly into the Head of Strategic Growth, you will be a part of the growth team responsible for activating our network of therapists.

What You’ll Do

-Own and build community engagement to drive therapist activation and retention based on data

-Support the head of strategic growth to execute on community-based experiments to activate therapists; measure results; create learning loops and iterate fast to focus on what’s working; implement successful experiments in the community

-Manage/moderate listserv and Circle group conversations in writing

-Manage the programming & events calendar (scheduling, content development, accreditation, logistics, moderation etc.)

-Collaborate with marketing to develop client-facing community-sourced assets and internal communication material 

-Drive patient engagement over time 

Who You Are

-3+ years of experience as a community manager ideally in an early stage VC-backed startup with proven track record of building and growing a community and exceeding engagement KPIs

-Prior experience running programming end-to-end

-Stellar IC, “doer”, problem solver and strong in execution

-Strong written and oral communication skills in technical and non-technical contexts to communicate with clinicians with enthusiasm

-Have empathy for our clients and understand their needs to enable growthA self-starter with a “lean” mindset that thrives in a fast-paced environment

-3 key qualities to run rapid experiments to drive growth (i) Scientist who is able to analyze data for insights rapidly (ii) Creative & Intuitive who can design innovative experiments (iii) Operational who can execute and drive experiments, make decisions fast and be flexible to pivot easily with tech-stack (e.g Zapier, Helpscout, Stripe etc.)

-Preferred experience in 2-sided marketplaces

-Preferred experience in health-tech

What we offer:

- Competitive annual salary, and health benefits (health, vision, dental)- Flexible working hours

- Flexible paid time off (PTO)

- A high level of autonomy, and growth opportunities in a cutting edge industry

- We aim to set our team members up for success and offer a clear path for career advancement and - personal growth

- Work with a team of industry leading experts, who are highly collaborative, disciplined, and who have fun working together

- The opportunity to change the way we approach mental health by advancing the mainstream adoption of psychedelic assisted psychotherapy and make a positive impact Journey Clinical employees work remotely across the US with the option to work from our NYC headquarters.

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