Medical Onboarding and Training Coordinator


Journey Clinical is on a mission to address our growing mental health crisis by unlocking access to transformative, evidence-based psychedelic therapies, starting with Ketamine-Assisted Psychotherapy (KAP). In order to effectively deliver psychedelic therapies at scale, Journey Clinical enables licensed mental health professionals to provide KAP directly in their practice as an adjunct to therapy, giving access to 50+ million eligible patients today. In their patient-centered collaborative care model, Journey Clinical's KAP-trained medical team takes on all medical activities, while member therapists take on the psychotherapy, enabling higher standards of care and enhanced clinical outcomes. Journey Clinical has built a turnkey telehealth platform that gives psychotherapists everything they need to become empowered KAP providers: on-demand access to a world-class medical team, in-depth KAP education, a community of peers, robust library of resources and new client referrals. Over 1M+ licensed therapists in the U.S. now have access to this transformative therapy for their clients. Visit to learn more and join us. 

We are in an exciting period of our growth and are looking for a Medical Training and Onboarding Associate who helps us prepare our new medical team members for patient care. 

Here's what you’ll do day to day:

- Execute on the onboarding and training checklist end-to-end for the medical team

- Act as primary point of contact throughout the entirety of the onboarding and training process for the medical team, collaborating with the Head of Operations, Medical Director and Lead Clinician as needed

- Maintain updates to the onboarding and training checklist as needed

- Manage onboarding of key systems for new medical team members (e.g., Google Workspace, Journey Clinical Portal, Squarespace, iPrescribe eRX)

- Manage training schedule for new medical team members leveraging existing content

 - Manage provider licensing, based on state and state regulatory requirements

- Maintain and update existing training content, as needed (e.g., updates to medical protocols)

 - Maintain and update onboarding and training process documentation - Determine ways to scale and improve medical team onboarding and training processes (e.g., implementation of Thinkific training courses)   


- 3+ years of experience in nursing (nursing school and/or direct patient care) or psychology

- Highly organized and detail-oriented

- Great listening and relationship-building skills 

- Demonstrated ability to work with key systems (Google Workspace, Squarespace, Zoom, etc.) and comfortability with troubleshooting potential system issues 

- Demonstrated experience collaborating with internal teams where you thrive in collaborative environments and enjoy problem-solving 

- Demonstrated ability to learn quickly, iterate, pivot, and move fast with flexibility and adaptability; is not afraid of change but embraces it as an opportunity for innovation and personal growth

- Willingness to be flexible with working hours based on demand of onboarding new medical team members     

What we offer:-

Competitive hourly pay

- Flexible working hours

- Growth opportunities and a high level of freedom

- We aim to set our team members up for success and offer a clear path for career advancement and personal growth

- Work with a team of industry leading experts, who are highly collaborative, disciplined, and who have fun working together

- The opportunity to change the way we approach mental health by advancing the mainstream adoption of psychedelic assisted psychotherapy and make a positive impact on the lives of 100M+ people who are suffering from depression and anxiety in the US today!

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